TennisPro USA logo TennisPro USA

Privacy Policy

Last updated: October 26, 2023

1. Introduction

Welcome to TennisPro USA. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our website, you agree to the collection and use of information in accordance with this policy.

Our goal is to provide a safe and enjoyable experience for all our users, whether you're browsing for gear, looking for training tips, or registering for a tournament. We believe in transparency and want you to be fully informed about your data.

2. Data We Collect

We collect various types of information to provide and improve our services to you. This can include:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, physical address, and payment information when you make a purchase or register for an event. We also collect demographic information such as age and gender if voluntarily provided. A person filling out a form on a computer, symbolizing data collection.
  • Non-Personal Identifiable Information: This includes data that cannot be used to identify you personally, such as browser type, operating system, IP address, referring website, pages viewed, and the dates/times of your visits. This information helps us understand how users interact with our site.
  • Usage Data: Information on how the website is accessed and used. This may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Please refer to our Cookie Policy for more details.

3. How We Use Your Data

The information we collect is used for various purposes, including:

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To process transactions and manage your orders or registrations.
  • To send you newsletters, marketing or promotional materials and other information that may be of interest to you, based on your preferences. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
A data flow diagram showing information moving from users to a central processing unit and then to different services like analytics, marketing, and customer support.

4. Data Sharing

We value your trust and are committed to keeping your personal information confidential. We do not sell your personal data to third parties. However, we may share your information in certain situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TennisPro USA, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
  • Business Transfer: If TennisPro USA is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Your Rights

You have certain rights regarding the personal information we hold about you:

  • Access and Update: You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • Correction: You have the right to have your information rectified if that information is inaccurate or incomplete.
  • Objection: You have the right to object to our processing of your Personal Data.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • Withdraw Consent: You also have the right to withdraw your consent at any time where TennisPro USA relied on your consent to process your personal information.
A person holding a smartphone with a lock icon, symbolizing data privacy and user control over their information.

6. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information, please visit our Cookie Policy page.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

A digital padlock icon glowing on a dark background with abstract data lines, representing strong data security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: